Replacement and upgrade packages
Package 2: Hikvision IP CCTV
Hikvision 2MP 1080P IP camera, Hikvision NVR network recorder, 1TB hard disk for recording
1 camera: S$4792 cameras: S$6293 cameras: S$7694 cameras: S$899
Best for: IP system with one network cable per camera
Package 3: Uniview 4MP ColorHunter IP
Uniview 4MP camera with full-colour night video, Uniview NVR recorder, 1TB hard disk for recording
1 camera: S$4992 cameras: S$6893 cameras: S$9194 cameras: S$1,069
Best for: Sharper 4MP video and colour footage after dark
Prices as shown on our package cards. WhatsApp us for a quote for your premises.
What should you check first?
Match the symptom to the likely cause before calling anyone.
| Symptom | Likely cause | First check |
|---|---|---|
| No recording | Hard disk full, failed or not detected | Storage status in the recorder menu |
| One camera black | Cable, connector or camera power | Swap the cable with a working camera |
| All cameras black | Recorder or power supply | Power light and adapter |
| App says offline | Internet or router change | Network cable and recorder network status |
| Cannot log in | Password changed or forgotten | Password reset guide for your brand |
How does remote support work?
Many internet and app problems can be fixed without a visit. You run a remote-support tool on a computer that is on the same network as your CCTV, and our technician connects and checks the settings with you watching. Our remote support page has the steps.
How do you keep a system healthy?
- Check once a month that every camera shows a picture and that playback works
- Wipe dome covers and lenses, especially outdoors
- Confirm the date and time on the recorder are right
- Change default passwords, and update them when staff leave
- Replace a hard disk that reports errors before it fails
When is it time to replace instead of repair?
When the recorder no longer gets app updates, when several cameras have failed, or when the picture is too poor to identify anyone. Existing cabling can often be reused, which keeps the cost of an upgrade down.
Frequently asked questions
Do you support systems you did not install?
Send us the brand and model of the recorder and a description of the fault on WhatsApp, and we will tell you how we can help.
My Hik-Connect shows the device offline. What now?
Check the recorder's power and network cable, then follow our Hik-Connect offline guide.
I forgot my CCTV password. Can it be reset?
Yes, but the method depends on the brand and model. See our password guides, or contact us with the model number.
