This policy explains how CCTVSG.NET (CEF Electronic Pte. Ltd., UEN 201112760R) collects, uses, discloses and protects personal data, in line with Singapore’s Personal Data Protection Act 2012 (PDPA). It applies to this website and to enquiries you send us by WhatsApp, email or phone.
What personal data we collect
- Details you give us in the quote form, by WhatsApp, email or phone: your name, phone number, email address, type of premises, the number of cameras or doors you need and your message.
- Photos, floor plans and the installation address you send us so that we can quote and install.
- Billing details needed to issue invoices and record payments.
- Information about how you use this website, collected by cookies and similar tools (see “Cookies and analytics” below).
How we use it
- To reply to your enquiry and prepare a quotation.
- To arrange site surveys, installation, maintenance and technical support.
- To issue invoices and keep business records.
- To understand which pages and advertisements bring enquiries, so we can improve the website.
We do not sell your personal data. We will only send you marketing messages if you agree to receive them, and you can stop them at any time.
Where your enquiry is kept
When you send the quote form, your details are saved in our customer management system (1CloudAI CRM) so that our sales team can reply. Together with what you type, the form sends the page you were on, the type of browser and whether you used a phone or a computer, so we know which service you asked about. The form also opens WhatsApp or your email app with the same details for you to send. Messages you send us by WhatsApp or email are kept in those services.
Who we share it with
Our staff and installers see your details only to handle your enquiry or job. We use service providers to run our website, customer management system, email, messaging and analytics; they process data for us and may store it on servers outside Singapore. When that happens, we take steps so that your data receives protection comparable to the PDPA. We may also disclose data when the law requires it.
Cookies, analytics and advertising tools
On www.cctvsg.net we use these tools, loaded through Google Tag Manager. They use cookies or similar technology:
- Google Analytics, to count visits and see which pages people use.
- Google Ads, to measure which advertisements lead to enquiries, such as clicks on our WhatsApp and email links and quote form submissions.
- Hotjar, to understand how visitors use our pages, for example where they click and how far they scroll. Hotjar may record how a visit moves through a page; it is set up so that what you type into forms is not recorded.
- ClickCease, to detect fraudulent or repeated clicks on our Google advertisements, using information such as your IP address and device.
- Our customer reviews section loads a widget from our review provider.
You can block or delete cookies in your browser settings; the website will still work.
How long we keep it
We keep personal data only as long as we need it for the purposes above, or as long as the law requires (for example, invoice and tax records). After that, we delete it or remove the details that identify you.
How we protect it
We limit access to staff who need it and use the security features of our service providers. No method of sending or storing data is completely secure, so please do not send passwords or payment card numbers by WhatsApp or email.
Access, correction and withdrawing consent
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or withdraw your consent to our using it. If you withdraw consent, we may not be able to continue a quotation or service. We will reply as soon as reasonably possible; if we need more than 30 days, we will tell you when we expect to reply.
CCTV footage
We do not view or keep footage from cameras we install, except when you ask us for help (for example, remote support) and only for that purpose. As the owner of a CCTV system, you are responsible for how its footage is used; businesses must follow the PDPA. See our PDPA CCTV guide.
Contact our data protection officer
Data Protection Officer, CCTVSG.NET
3023 Ubi Road 3 #05-13, Singapore 408663
Email: sales@cctvsg.net
Phone / WhatsApp: +65 8766 6376
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.