How often should CCTV be serviced?
Most problems we are called out for are not sudden failures: a camera was knocked out of position, the hard disk stopped recording weeks ago, or nobody remembers the admin password. A short routine catches these before you need the footage. The frequencies below are our recommendation as an installer, not a legal requirement.
| How often | What to check | Who can do it |
|---|---|---|
| Weekly | Play back a few minutes of yesterday's recording on every camera; check the recording calendar has no gaps. | Owner or staff |
| Monthly | Clean lenses and covers; check each camera's angle, focus and night vision; check app alerts still arrive. | Owner or staff |
| Quarterly | Hard disk health and free space; date and time; firmware; user accounts and passwords; test a footage export. | Owner or IT person |
| Yearly | Cables, connectors, power supplies, mounts and seals; recorder fans and dust; coverage review. | CCTV installer |
| After storms, power cuts or renovation | Every camera shows a picture and the recorder is recording again. | Owner or staff |
What a yearly CCTV service covers
The yearly service is where a technician opens junction boxes, checks connectors and power supplies, and tests each camera at the recorder.
- Cables, connectors and junction boxes
- Power supplies and adapters
- Mounts, brackets and outdoor seals, which Singapore's heat, rain and lightning wear down
- Recorder fans and dust
- Hard disk health (S.M.A.R.T. self-test) and free space
- Date and time, firmware and user passwords
- Camera angles, focus and night vision
- An overall coverage review: are the right areas still covered?
Repairs and upgrades
When a hard disk, recorder or camera fails, we replace the part or upgrade the system. We take over and upgrade systems from other brands, often reusing the existing cabling.
We no longer supply Dahua for new installations, but we still help existing Dahua owners. To extend or replace a Dahua system we recommend Hikvision or Uniview.
What to send us for a quote
- A photo of the recorder's label (brand and model)
- The number of cameras, and which ones have a problem
- What is wrong and since when: no picture, no recording, app offline, blurry at night
- The type of premises: HDB flat, condo, landed house, shop or office
Frequently asked questions
Do you service CCTV systems installed by another company?
Yes. We take over and upgrade systems from other brands, often reusing the existing cabling. Send us a photo of the recorder's label so we know the brand and model.
How much does CCTV maintenance cost?
It depends on the number of cameras, the brand and what needs fixing. Send us the details on WhatsApp and we will quote.
My cameras show live view but nothing is recorded. What is wrong?
Live view can work while the recorder is not saving anything. Common causes are a full or failed hard disk, a recording schedule changed to motion-only, or a camera that lost power or network for a while. Check playback first; if there are gaps, contact us.
Do you still help with Dahua systems?
Yes. We no longer supply Dahua for new installations, but we help existing Dahua owners, and we can extend or replace a Dahua system with Hikvision or Uniview.