To change your CCTV password, log in to the recorder as admin and edit the user under its user or account settings: on a Hikvision recorder's web page that is Configuration > System > User Management > Modify. Then update the saved password in every app and PC that connects to it. If you have forgotten the password, use the Forgot Password option on the recorder's login screen, which works with the recovery method you set up when the recorder was first activated.
Why should I change the CCTV password?
Change it after installation, after staff or a tenant leaves, and whenever you suspect someone else knows it. A unique password of at least 12 characters, not used anywhere else, is the most effective protection against camera hacking.
How do I change the password in a web browser?
- On a computer on the same network, type the recorder's IP address into Chrome, Edge or Firefox and log in as admin.
- Open the user settings: on Hikvision, Configuration > System > User Management; on Dahua, System > Account.
- Select the user, click Modify (or the edit icon), enter the old password and the new one, and save.
How do I change it in the PC software?
- Hikvision iVMS-4200: Device Management, select the device, open Remote Configuration, then the user settings. See our iVMS-4200 guide.
- Dahua SmartPSS Lite: open the device configuration and go to System > Account. See our SmartPSS Lite guide.
What do I do after changing it?
Update the password wherever the recorder is saved: the phone app (Hik-Connect, DMSS or similar) on every family member's phone, and the PC software. Devices with the old password will show as offline or ask you to log in again.
What if I have forgotten the password?
On the recorder's own screen (connected to a monitor) or its web login page, choose Forgot Password. The methods available depend on the brand, model and firmware, and on what was set up at activation:
- Hikvision: a reserved email (scan the QR code with Hik-Connect to receive a code), security questions, a GUID file exported earlier, or verification through the Hik-Connect account the recorder is linked to.
- Dahua: scan the QR code with DMSS to receive a security code at the email saved during setup, or answer the security questions.
If none of these were set up, the manufacturer's support or your installer can help. If we installed your system, WhatsApp us with the recorder's model and serial number.
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Frequently asked questions
- Will changing the CCTV password delete my recordings?
- No. Changing the password does not affect recordings. A full factory reset is different and can clear settings, so try the Forgot Password options first.
- Why does my app say the password is wrong after I changed it?
- The app still has the old password saved. Edit the device in the app and enter the new password.
- Can I change the password from my phone?
- Many apps let you edit the device's password field, but changing the recorder's own admin password is most reliable on the recorder screen, the web page or the PC software.
Want this done for you?
We supply and install CCTV, door access, video intercom and Wi-Fi systems across Singapore, from Hikvision, Uniview, Vstarcam, TP-Link, Ruijie and EZVIZ. Send a photo or floor plan and we will recommend a setup and a fixed price.