To view a DVR on your phone, connect the DVR to your router with a network cable, turn on its cloud (P2P) service, install the brand's app and add the DVR by scanning its QR code. The app then shows live video and recordings wherever your phone has internet. You do not normally need port forwarding or a static IP address any more; the brand's cloud service links the phone to the DVR.
Which app do I need for my DVR?
| DVR brand | Phone app | Guide |
|---|---|---|
| Hikvision (and HiLook) | Hik-Connect | Hik-Connect guide |
| Dahua | DMSS (replaced gDMSS and iDMSS) | DMSS guide |
| Generic DVRs with XMEye/NetSurveillance firmware | The app named in the DVR's network or cloud menu | NetSurveillance guide |
If you are not sure of the brand, check the label on the DVR or the logo on its startup screen.
How do I connect the DVR to my phone?
- Connect the DVR to the internet. Plug a network cable from the DVR's LAN port into your router. In the DVR's network settings, leave DHCP on so it gets an address automatically, and check that the network status shows connected.
- Turn on the cloud service. In the DVR menu, open the network or platform access settings and enable the brand's cloud/P2P service (Hik-Connect on Hikvision, P2P on Dahua). On Hikvision you also set a verification code here; note it down.
- Install the app from the Apple App Store or Google Play and create an account.
- Add the DVR. Tap Add device and scan the QR code on the DVR's label or on its P2P/cloud settings screen. Or type the serial number manually.
- Enter the verification code or DVR password when asked. The DVR appears in your device list.
- Tap a camera to watch live. Use the playback option and pick a date and time to see recordings.
Why does live view use so much mobile data?
Apps normally show live view in a lower-quality sub-stream to save data. Switching to HD or "main stream" shows the recording quality but uses far more data, so use it on Wi-Fi where possible.
Why can't I add my DVR to the app?
- The DVR shows offline: check the network cable, router and the DVR's network status.
- The cloud/P2P service is turned off in the DVR menu.
- The DVR is already added to another person's account; it must be removed from that account first.
- The verification code or password is wrong. For a forgotten password, see how to change or reset a CCTV password.
Sources
Frequently asked questions
- Do I need a static IP address to view my DVR on my phone?
- Usually not. Current Hikvision and Dahua recorders connect through the brand's cloud (P2P) service, so the app finds the DVR by its serial number without port forwarding.
- Can several family members view the same DVR?
- Yes. Add the DVR to one account, then use the app's share function to give other accounts access, with limited permissions if you prefer.
- Can an old analog DVR connect to a phone?
- If it has a network port and the brand's app still supports it, yes. Very old DVRs may only work with apps that are no longer updated; upgrading the recorder solves that.
Want this done for you?
We supply and install CCTV, door access, video intercom and Wi-Fi systems across Singapore, from Hikvision, Uniview, Vstarcam, TP-Link, Ruijie and EZVIZ. Send a photo or floor plan and we will recommend a setup and a fixed price.